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NOC+

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AOM’s approach to high-quality support is based on alignment and integration between various functions of NOC support operations.

We understand our customer’s internal and external support requirements, support expectations, SLAs, security, business continuity, and other requirements.

We help define appropriate workflow and ensure you have good operational visibility with detailed reports and metrics.

 
 
 

Our software provides an early detection system that is used for performance tuning and fault monitoring of your IT network.

 
 
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Our engineers take care of remote maintenance, remote patch management, device reboots and also track remote monitoring systems for alerts that indicate trouble with servers, routers, switches, firewalls, and applications. If a problem is detected, engineers assess the information and perform the relevant tasks to ensure superior results.

AOM IT NOC+ Design services also include implementation of Continual Service Improvement, Quality Control and Quality Assurance processes, critical to a successful NOC operation.

 

 

BENEFITS

With the right mix of options to meet the demands of your clients’ business, we bring the quality and speed needed to lower the total cost of ownership, increase productivity and improve agility.

 

LEVEL - 1

This is a basic level support provided for monitoring notification, logging and tracking of an incident through resolution.

 

LEVEL - 2

This is a second level support provided by experienced NOC technicians/engineers who possess a deeper technical knowledge and a strong exposure to troubleshooting.

 

LEVEL - 3

This is the highest level of support that is provided by engineers and experts, who are certified NOC technicians for industry leading solutions.

 

 

 
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Round The Clock Protection

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Monitoring and Remediation

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Seamless Connectivity

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Highly Scalable

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Routine Troubleshooting

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Preventative Maintenance

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Total Control Of Your Networks

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Insightful Reporting

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Improved Quality Control

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Root Cause Analysis (RCA)

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Faster Resolution